Smartphone Subscription:

• Only applicable to new customers / existing customers with a new subscription or designated existing customers. A designated service plan with 24-month/30-month contract subscription and an admin fee of HK$18 per month are required.
• Customers can enjoy Extra Double-up Local Data, Extra Local Data offer or Greater Bay Area Data (Mainland China and Macau) and Handset & Accessories Credit Offer within the contract period upon a contract subscription.
• An advance payment of monthly fee and admin fee are required. The number of months of an advance payment, the extra data and/or free offers and/or the value of the premium depend on the contract subscription selected.
• Each designated contract subscription is entitled to the above offer once only. The Company reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription / re-contract offers.
• The above offers will be forfeited if the customer changes to other service plans, and the Company has the right to charge the full amount of the gift without prior notice.

Limited Time 6-Month Rebate Subscription Offer:

• Only applicable to new customers / existing customers with a new subscription or designated existing customers. A designated service plan with 24-month contract subscription and an admin fee of HK$18 per month are required.
• The special monthly fee HK$220 is calculated based on the original monthly fee HK$298 for SuperCare Smartphone Plan (6GB), after a rebate of HK$78 per month has been given to the customer. At the end of the rebate period, the prevailing comparable service will be charged if the customer continues to use the service.
• Customers can enjoy Free Unlimited Local Data within the contract period upon a designated SuperCare Smartphone Plan (6GB) service plan contract subscription.
• Free Unlimited Local Data: Subscription to Free Unlimited Local Data is required within the contract period. Customer can enjoy a monthly rebate for Free Unlimited Local Data under a designated Plan, the amount of rebate is based on the monthly service charge at the time of service subscription. The rebate on the first bill month and/or the last bill month will be credited on a pro-rate basis based on the number of days of usage during the bill cycle (If applicable). The rebate amount in a bill month will not be greater than the monthly service charge. At the end of the rebate period, the prevailing comparable service will be charged if the customer continues to use the service.
• An advance payment of monthly fee and admin fee are required. The number of months of an advance payment, the extra data and/or free offers and/or the value of the premium depend on the contract subscription selected.
• Each designated contract subscription is entitled to the above offer once only. The Company reserves the right to offer an alternative gift of equivalent or approximate value. This offer cannot be used in conjunction with other subscription offers.
• The above offers will be forfeited if the customer changes to other service plans, and the Company has the right to charge the full amount of the gift without prior notice.

SuperCare Smartphone Plans:

• Customers are required to pay an admin fee of HK$18/month.
• Please refer to here for the Pricing Details of the additional voice minutes usage.
• Call duration is rounded up to full charge units for computation purposes. Each full charge unit is based on a per minute airtime charge.
• Intra SMS is text SMS sent within Hong Kong to SmarTone customers and is subject to a monthly quota of 500 Intra SMS units ("Quota"). If the usage exceeds the Quota, the thereafter charge is HK$0.3 per Intra SMS; charge per Inter-network SMS is HK$0.6. Each SMS is calculated on 160 English characters or 70 Chinese characters basis. If your message exceeds this limitation, it will be transmitted in form of multiple SMS.
• Roaming charge & standard roaming data charge apply when roaming. Please ask our store assistants or visit our website for details.
• All SIM only SuperCare Smartphone Plans are not applicable to 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network. If the customer uses this plan on any 2G phones/ connected devices or any phones/ connected devices which have manually opted for 2G network, any charges which may incur will be borne by the customer. Actual data transmission speeds may vary due to Internet traffic conditions, local conditions, hardware, software and other conditions which may arise.
• Plans are not applicable to BlackBerry smartphones with BlackBerry 7 OS and earlier versions.
• Subject to relevant terms and conditions. Please refer to T&C-T263 for details.

Services Combo Offer:

• Designated SmarTone Broadband Service customer can enjoy rebate of $18 per month under the Broadband service upon a contract subscription of a designated mobile service plan. The rebate period is equivalent to the contract period of the mobile service plan.
• Upon the eligible SmarTone Broadband Service customer and the eligible mobile service plan contract subscription validated by the Company, the rebate will be credited upon service activation and after the cooling-off period of the designated SmarTone Fibre Broadband Service / Home 5G Broadband Service.
• Designated SmarTone Broadband Service customer shall be the subscriber of the designated mobile service plan contract subscription to enjoy the Offer.
• Total rebate/ remaining rebate will be forfeited if the customer terminates the mobile service plan or the Broadband Service. The remaining credit amount cannot be exchanged for cash or refund.

Extra Double-up Local Data Offer:

• Only available to customers who subscribe to the designated SuperCare Smartphone Plan.
• Customers can enjoy extra double-up local data within the contract period. The extra local data is equivalent to the local data allowance of the service plan at the time of subscription. The extra local data under this offer will be forfeited if the Customer changes to other service plans.
• The extra local data cannot be used in conjunction with DataRoam Plan.
• Each service plan is entitled to the offer once only.

FUP Unlimited Local Data:

• Only available to customers who have subscribed to a designated SuperCare Smartphone Plan (6GB/10GB).
• Customers opting for FUP Unlimited Local Data, the contract end date will be the same as the SuperCare Smartphone Plan.
• FUP Unlimited Local Data cannot be used in conjuction with Multi-SIM Plan, Tag-On SIM Plan and 10GB Add-on Local Data Plan.
• Free WiFi service: (Not applicable to the FUP Unlimited Data purchased for the bill month by monthly subscription)
  i) Free WiFi service is available to a customer who has subscribed to a designated FUP Unlimited Local Data Plan

  ii) Free WiFi service will be terminated if the Customer changes to other service plan.

  iii) Customers are required to register for WiFi service through our 24-hour service hotline 2880 2688

  iv) WiFi service applies to designated WiFi hotspots provided by Y5 ZONE Limited in Hong Kong only.

  v) WiFi User Guide

  vi) WiFi FAQ
• FUP Unlimited Local Data is not applicable to 2G phones / connected devices or any phones / connected devices which have manually opted for 2G network, and not applicable to other connected devices (including but not limited to USB modem / pocket wi-fi / TV box / BlackBerry smartphones with BlackBerry 7 OS and earlier versions ).
• Subject to relevant terms and conditions. Please refer to T&C-T350 for details.

Monthly Fee Rebate:

• The amount of the monthly fee rebate depends on the contract term of subscription selected.
• Total monthly fee rebate will be credited to the customer monthly during the Term of designated 4.5G SuperCare Smartphone Plan/ designated 4.5G SuperCare Family Plan/ designated 5G Service Plan according to the credit arrangement specified in the Sales and Services Agreement (or Supplemental Agreement to the Sales and Services Agreement).
• Total monthly fee rebate/ remaining monthly fee rebate will be forfeited if the customer changes /upgrade to other service plans, The remaining credit amount cannot be exchanged for cash or refund.

Handset and Accessories Credit Offer:

• Customer can enjoy Handset and Accessories Credit Offer once upon a contract subscription of a designated SIM Only SuperCare Smartphone Plan / a designated SIM Only SuperCare Family Plan.
• The value of the Handset and Accessories Credit Offer depends on the contract subscription selected.
• Only applicable to the purchase of designated smartphones, accessories and phone protection services at the Company's stores.
• Customer is required to purchase designated smartphones, accessories and phone protection services at the prevailing Recommended Retail Price.
• The credit is valid for 365 days from the date of contract subscription. Customer can use the credit offer over the validity period, please ask our store assistant for credit remaining amount. Any unused credit will be forfeited upon expiry.
• The remaining credit amount cannot be exchanged for cash or refund.
• Each designated contract subscription is entitled to the credit offer once.
• This offer cannot be used in conjunction with any other credit offer.
• Customers who purchase the designated smartphones / smartwatchs can enjoy 12 months' SmarTone Screen Replace™ for free.
• The available smartphones, accessories and handset protection service will be updated and amended from time to time. Please ask our store assistants for details.

Easy Number Service:

• Easy Number is only available for customers who have subscribed to the Company's monthly mobile service plan with a Hong Kong Identity Card. Applicants for this service must be the account holder of the company's monthly mobile service plan.
• Each Hong Kong Identity Card holder can only subscribe to a maximum number of 3 Standard Plans of the Service, while each SmarTone mobile phone number registering with the same HKID holder can subscribe to one Standard Plan only. Each Standard Plan will be allocated one China mobile phone number. If a Customer registers more than 3 Standard Plans for this Service, SmarTone reserves the right to terminate the oversubscribed plan(s) and its China mobile number.
• The Customer must agree with the arrangement of Registration of True Identity Information of users for China mobile numbers. For details, please refer to the relevant Terms and Conditions of this Service.
• Subject to relevant terms and conditions. Please refer to T&C-V126 for details.

Talk Freely Pack Service:

• Only available to customer who has subscribed to a designated Service Plan.
• The available designated apps will be updated and amended from time to time. Please ask our store assistants or visit the Company website for details.
• The designated apps are provided by a third supplier. The content and the settings of those apps may change from time to time without any notice. The Company makes no representation or guarantee as to the quality and availability of the services or information provided by the third suppliers.
• The Talk Freely Pack Service Plan does not include the subscription fee and other items / service purchased by the designated apps.
• (If applicable) Upon the subscription of the designated Family Service Plan / designated 5G service plan with the Talk Freely Pack Service Plan, all mobile numbers under the Plan can enjoy the Talk Freely Pack Service.
• The local data speed under the Talk Freely Pack Service Plan follows the Specified Service Plan subscribed by the Customer.
• For any Customer who subscribes the Specified Service Plan with a designated data speed, when monthly local data usage reaches the specified data usage under the Specified Service Plan, local data service of the Specified Service Plan and the Talk Freely Pack Service Plan continues but data speed will be at up to the designated data speed under the Specified Service Plan, data service experience may be affected.
• Subject to relevant terms and conditions. Please refer to T&C-T340 for details.

eDoctor Video Consultation for Family:

• This service is only available for SmarTone Customers with designated mobile monthly service plan subscriptions.
• SmarTone customers with designated mobile monthly service plan may enjoy first 6-month free trial for the first time subscription. Unless otherwise receipt of notice of cancellation by the Customer, the relevant service will continue to be provided to the customer after the expiry of the free trial offer, and the monthly service fee of the Standard Plan will be charged. If the customer cancels subscription of the service, please call SmarTone Customer Services Hotline prior to the end day of the free trial period.
• The 6-month free trial is based on the original monthly fee HK$48 for the service standard plan, after a rebate of HK$48 per month has been given to the customer for the first six months.
• Monthly fee rebate offer cannot be used in conjunction with other offers.
• The data waiver is only applicable to the local data usage incurred by the MyCigna HK App‘s video consultation part only on smartphone using SmarTone mobile network. Data usage incurred by apps download and software update are excluded. When the monthly local data allowance of the designated service plan has been fully consumed and the data service is suspended, this data waiver will also be suspended until next bill month and will only be resumed once the Customer purchases data top-up options. Standard roaming data charges will apply while using the service abroad. If the customer has applied for a Roaming Data Pack, data will be deducted from the plan. Please visit smartone.com/roamingdatapacken for details.
• The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.
• Subject to relevant terms and conditions. Please refer to T&C-V151 for details.
• The 6-month free trial offer is applicable to customers who subscribe the service via Cigna for the first time.

SmarTone Plus membership & privilege:

• Customers who subscribe or renew designated mobile service plan will enjoy SmarTone Plus membership and the membership offered depends on the service plan selected. Membership period of designated membership tier will be 13 months.
• For members who have met the qualifying spending level during the eligible spending period, their membership will be renewed or upgraded.
• Fixed-term contract is required for designated membership tier.
• SmarTone Mobile Communications Limited may terminate or change the terms and conditions of SmarTone Plus at any time without prior notice.
• Offers may vary and are subject to change without prior notice. Learn more at SmarTone CARE app or www.smartone.com.

SmarTone x The Point Program:

• T&Cs apply. For details please go to https://smartoneplus.s-rewards.hk/ThePoint

RoamFlex Data Pass service plan:

• The Customer shall use the RoamFlex Data Pass with Term total 24 months. The Term shall start from the service effective date.
• On subscription of the RoamFlex Data Pass service plan, roaming data allowance and top-up of RoamFlex Data Pass data purchased under the RoamFlex Data Pass service plan within the contract period can be shared in designated destinations.
• Unless otherwise specified by the Customer before the Term expired, the Term will be automatically extended at the prevailing service plan for successive periods of Term. The same terms and conditions of this service shall apply unless otherwise stated. The said automatic extension is subject to the final and absolute discretion of the Company at any times.
• The Customer who subscribe RoamFlex Data Pass should also activate Data Roaming Day Pass or "Upgraded" Roaming Data Day Plan at the same time. Please click here for details of Data Roaming Day Pass. Please click here for details of "Upgraded" Roaming Data Day Plan.
• (Applicable to Family Plan/ Designated 5G Service Plan) If the Customer of the Primary SIM Card subscribes the RoamFlex Data Pass, all mobile numbers under the designated Family plan/ designated 5G Service Plan should also activate Data Roaming Day Pass or "Upgraded" Roaming Data Day Plan at the same time.
• The remaining data entitlement of the RoamFlex Data Pass will be automatically forfeited after the Term expired. The new data allowance within contract period of RoamFlex Data Pass will be provided after the new Term / extended Term effective.
• When the Customer is within the location of designated destinations and if the Customer’s accumulated RoamFlex Data Pass usage exceeds roaming data allowance within contract period and (if applicable) top-up of RoamFlex Data Pass data purchased, the Customer will be charged the original day plan price of Data Roaming Day Pass or "Upgraded" Roaming Data Day Plan subscribed by the customer and according to the destination(s) for the thereafter roaming data usage.
• When the Customer is within the location of any of the overseas destinations other than designated destinations, the daily roaming data usage will be charged with the original day plan price of Data Roaming Day Pass or "Upgraded" Roaming Data Day Plan subscribed by the customer and according to the destination(s).
• RoamFlex Data Pass cannot be subscribed in conjunction with China Macau Data Pack or Greater Bay Area Easy Pack.
• (Applicable to Family Plan/ Designated 5G Service Plan) RoamFlex Data Pass is only available to Primary SIM Card. All mobile numbers under the designated Family plan/ designated 5G Service Plan can enjoy the roaming data allowance within contract period under RoamFlex Data Pass upon subscription of the Primary SIM Card.
• (If applicable) If the Customer purchased more than one Roaming Data Pass for different group destinations, deduction on usage of roaming data shall follow the following deduction sequence:
  • 1) Roaming data allowance under service plan (DataRoam Service/ Greater Bay Area Data Service/ ExtraCare Bay Area Plan/ SuperCare Bay Area/ Asia/ Worldwide Plan);
  • 2) RoamFlex Data Pass roaming data allowance;
  • 3) Roaming Data Pass (by daily);
  • 4) Data Roaming Dollars.
• Our company reserves the right of final decision related to these offers and to change the Terms & Conditions without prior notice. Subject to relevant terms and conditions. Please refer to T&C-I044 for details.

General Terms and Conditions:

• Customers cannot enjoy this offer in conjunction with other offers.
• This offer cannot be transferred to any third party and is neither refundable nor exchangeable for cash or other services/products.
• Subject to relevant terms and conditions.
• The Company reserves the right of final decision relating to the promotions and any dispute thereof, and may change the terms and conditions without prior notice.

• (If applicable) Port In Subscription Offer: The customer can enjoy Easy number service per month in first 12-month during contract period when he/she successfully port-in from other mobile operators. Each service plan contract is entitled to this offer once only. At the end of the free service period for Easy number service, unless the customer gives not less than 30 days prior notice to terminate the service, the Company will continue to provide the service and the customer will be charged at the prevailing rate.

  Free WiFi service is available to a Customer who has subscribed to a designated FUP Unlimited Data Plan.

  Other services included: 500 Intra SMS, voicemail, call forwarding, caller number display, call waiting and conference call.