SmarTone Repair Service - Help Desk

Our Technical experts could help for your BlackBerry smartphone, emporia phone, Huawei USB modem or HealthReach™ Designated Connected Health Devices.

Address and opening hours of Repair Collection Point:

	Repair Collection Point – Mong Kok
Address	Shop 5&6, G/F, Pakpolee Commercial Centre, No.1A Sai Yeung Choi Street South (Opposite to Ginza Plaza)
Opening Hours	10:30am - 8:00pm, Monday - Saturday 11:00am - 8:00pm, Sunday and public holidays

An inspection fee will be charged if the product warranty has expired.
If you cannot come in person, you may authorise a third party to do so. Authorised person should bring along authorisation letter and a copy of your HK ID or passport.
Starting from July 1, 2016, SmarTone will stop providing iPhone repair service. Customers have to make online reservation in advance (please refer below information) and bring along with the valid proof-of-purchase invoice to visit Apple Retail Store or Apple Authorized Repair Centre for iPhone repair service

Manufacturer Repair Service

For other phones, tablets or smart cameras, please contact your manufacturer directly. Click below for more details:

Apple

Apple Retail Store (Required to make online reservation for Genius Bar service)

Address	Opening hours	Contact number
8 Finance Street, International Finance Centre, Central	10:00am – 9:00pm, Monday - Sunday	3972 1500
500 Hennessy Road, Hysan Place, Causeway Bay	10:00am - 10:00pm , Monday – Sunday	3979 3100
100 Canton Road, Tsim Sha Tsui	10:00am – 10:00pm, Monday - Sunday	3979 8800
80 Tat Chee Avenue, Festival Walk, Kowloon Tong	10:00am – 9:00pm, Monday - Sunday	3979 3600
18 Sha Tin Centre Street, New Town Plaza Phase 1 L4, Sha Tin	10:00am – 10:00pm, Monday - Sunday	3899 7800
apm, 418 Kwun Tong Road, Kwun Tong	10:00am – 10:00pm, Monday - Sunday	3572 8900

Authorized Repair Centre: Telecom Service One Ltd (Required to make online reservation)

Address	Opening hours	Contact number
Unit 01-03, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mong Kok, Kowloon	11:00am – 8:00pm, Monday - Saturday Closed, Sunday and Public Holidays	2332 3020

Authorized Repair Centre：Wah Fung Computer Services Ltd (Required to make online reservation)

Address	Opening hours	Contact number
Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon	10:00am – 7:00pm, Monday - Saturday Closed, Sunday and Public Holidays	2807 8156

Samsung Customer Service Centres

Address	Opening hours	Contact number
Unit 1501, 15/F, Causeway Bay Plaza 1, 489 Hennessy Road, Causeway Bay, Hong Kong	11:00am - 8:00pm, Monday - Sunday and public holidays	2521 4888
12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street, Mongkok, Kowloon	11:00am - 8:00pm, Monday - Saturday	8118 1717
Unit 09-12&15, 40/F, Office Tower, Langham Place, 8 Argyle Street, Mongkok, Kowloon	11:00am - 8:00pm, Monday - Sunday and public holidays	3596 7370

Sony Xperia Customer Service Centres

Address	Opening hours	Contact number
16/F, East Point Centre (Old Wing), 555 Hennessy Road, Causeway Bay	11:00am – 8:00pm, Monday - Sunday	8203 8863

HTC Customer Service Centre

(Required to make online reservation)

Address	Opening hours	Contact number
Room 2101, Omega Plaza, 32-34A Dundas Street, Mongkok, Kowloon, Hong Kong	10:00am – 7:00pm, Monday - Friday 9:00am – 1:00pm, Saturday Closed, Sunday and Public Holidays	3077 5588
Unit 15C, Gateway ts, 8 Cheung Fai Road, Tsing Yi, N.T., Hong Kong	Mon- Fri: 9:00am~1:00pm and 2:00pm~6:00pm Closed on Saturday, Sundays and public holidays	3077 5588

Nokia Customer Service Centre

Address	Opening hours	Contact number
Room 1205-06, 12/F, Ginza Plaza, 2A-2H Sai Yeung Choi Street South, Mongkok, Kowloon	11:00am – 8:00pm, Monday - Saturday Closed, Sunday and Public Holidays	8118 1717

HUAWEI Customer Service Centre

Address	Opening hours	Contact number
Room 01, 02 & 10 18/F, 700 Nathan Road, Mongkok, Kowloon	11:00 - 20:00 ( Monday to Saturday ) Sunday, PH closed	3902 7163

Honor Customer Service Centre

Address	Opening hours	Contact number
Unit 901, 9/F, Westin Centre, 26 Hung To Road, Kwun Tong, Kowloon	10:00 - 19:00 (Mon-Fri) Sat, Sun & PH Closed	2807 8156