Purchase and activate SmarTone prepaid SIM
Download SmarTone CARE App
Apply for port-in in SmarTone CARE App
Enter the port-in mobile number, then enter the one-time password
If prepaid SIM is selected, please upload a photo of the back of the SIM or a photo of the SIM number
If monthly service plan is selected, please upload a photo of identity document
Select the effective date and time
Applicant to sign
The port-in application may be rejected if:
1. How long is the port-in application process?
It normally takes about 3 days, once it’s in effect, the port-in mobile number will automatically replace the original SmarTone mobile number. Customers do not have to contact their mobile operator
2. Can I use a prepaid SIM mobile number or a mobile number with monthly plan for port-in?
Both can be port-in, please contact your current mobile operator if unsure whether the port-in number is monthly plan or prepaid SIM
Monthly plan customers: Please ensure you are the owner of the mobile number, and the old contract has ended or about to end
Prepaid SIM customers: Keep the current prepaid SIM active with a balance of at least HK$1
3. Will there be a notification if the port-in application is not successful?
You will receive an SMS notification
4. Will the original mobile number become invalid if the port-in application is not successful?
No, and your original mobile number will still be under the service of your current mobile operator. Your mobile service will still be in use