Before registering and using the service, Caregiver need to download the SmarT Caregiver Service app in his/her smartphone. Then, open the app and click “Register here” to follow the instruction for service registration and Swissvoice C50s user pairing.

Each new Caregiver must go through the service account registration in order to get the Swissvoice C50s user’s safeguard authorization. It is advised that Caregiver and Swissvoice C50s user whom will be asked to validate authorizations to proceed the service registration together. Also, Swissvoice C50s smartphone must be equipped with mobile number which subscribe to the service and the access to the network.

Yes, to execute the basic functions of the service, it is required to get Swissvoice C50s user’s authorization for Caregiver to remotely safeguard Swissvoice C50s smartphone during the service registration.

Please make sure the second-handed Swissvoice C50s smartphone you get is originated from SmarTone, then you can subscribe to the service. Be reminded to reset your Swissvoice C50s smartphone to factory settings before your service account registration.

The service app can be used on smartphones running iOS 11.0 or above and Android™ 8.0 or above.

Yes. You may access the SmarT Caregiver Service via Chrome、Firefox & Safari to safeguard your Swissvoice C50s user. Click here to login and use the service.

Beside burst video call, make call via remote & environment indicators (only applicable for local use), other SmarT Caregiver Service functions still work when Swissvoice C50s smartphone or Caregiver’s smartphone have roaming data & roaming voice call service.

You can alter / update the email address in the app

If you change to another Swissvoice C50s smartphone for whatever reason, you need to go through the registration the service account again (SmarT Caregiver Service app → My Account → Personal Info → Add/Refresh User) and get Swissvoice C50s user’s safeguard authorization.

If you change the mobile number of using the service, you are required to login the service app again.

Once Swissvoice C50s user is constantly not able to pick up the call, Caregiver can use the “Burst call”/ “Burst video call” function. Without clicking any button by Swissvoice C50s user, voice call/ video call will be made and you can talk to Swissvoice C50s user / observe his/her surroundings immediately.

Caregivers can real-time listen and watch what is happening at Swissvoice C50s user's place via “Monitor” function in the SmarT Caregiver Service app.

With Swissvoice C50s user consent, Caregivers can operate Swissvoice C50s smartphone and change the setting remotely via “Remote” function in the SmarT Caregiver Service app.

Caregiver can track Swissvoice C50s user’s real-time location via SmarT Caregiver Service app location display. Swissvoice C50s smartphone must enable location function and be with mobile data services to use location tracking function.

When Swissvoice C50s smartphone enter or leave designated area, SMS will be sent to the Caregivers. And Caregivers will also receive SmarT Caregiver Service app push notification. You may set the area in My Account→Setting→Geofence in the app.

The SMARTBASE is fitted with sensors measuring essential parameters such as temperature, humidity, sound and brightness. When Swissvoice C50s smartphone is on the SMARTBASE, Caregiver can monitor the real-time situation of the SMARTBASE’s surroundings, for example checking if light has been switched on at the usual times.

Also, Caregiver can set the temperature threshold to obtain the temperature alert via Swissvoice C50s smartphone Settings→Advanced Settings→SOS and Support. When the SMARTBASE measures the temperature higher or lower than designated threshold, SMS will be sent to the Caregiver. And Caregiver will also receive app push notification about the temperature.