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Never worry again about a lost phone
Imagine if you lose your phone or your SIM card is damaged while travelling. No worries – simply call our 24-Hour Roaming Service Hotline: +852 2793 6397 from many countries and regions - our customer service officers are ready to help you. All your outgoing calls and data will be barred so you don't even have to think about unauthorised usage or charges.
Forward your calls so you never miss a thing
We'll also give you advice on prepaid SIM or phone purchases and will arrange to forward incoming calls from your home mobile number to any temporary local number, so you'll always stay connected!
The in-store support you're used to, now available in Singapore, Malaysia and Sri Lanka
You can visit select stores for help just like you do in Hong Kong. Should you lose your phone or SIM card, they'll help you choose a phone and prepaid SIM, plus assist in arranging call barring and forwarding.
| Destination | Network Operator |
|---|---|
| Singapore |
MobileOne 
|
| Malaysia |
CelCom
|
| Sri Lanka |
Dialog Telekom
|
If you have any enquiry while roaming, simply call our 24 hours toll free hotline +852 2793 6397 via mobile for assistance.
Traveller customers can simply call our free roaming hotline by dialing *131*111# on their mobile phone to speak to a customer service officer#
Prior to your trip, take advantage of these hints to save on roaming bills and prevent unnecessary charges.
Use *131* PhoneHome to call Hong Kong
Using call forwarding for 'Busy', 'No Answer' or 'Unreachable' calls may lead to two-way long distance calling charges. This is because the calls will be relayed first to the country in which you are roaming and then back to your preassigned Hong Kong number. So it's important for you to deactivate these call forwarding features from your mobile before your departure.
Logon to an overseas network while roaming
While abroad, your mobile phone will select a network automatically. If your handset cannot connect to a local network, you can:
- Power OFF and ON again; OR
- Go to "Setting" to do manual network selection
Switch off automatic app updates and push notifications before roaming
Many apps consume bandwidth through automatic software updates, push notifications, and more. These apps may incur roaming data charges even all app categories are OFF in the「Roaming Data app 
. Remember to switch off these apps or any automatic update settings to avoid unnecessary roaming charges.
Using apps like WhatsApp and Facebook while roaming, or automatic app updates will incur a data charge (from $0.12/KB). To enjoy great value data while roaming with peace of mind, use our Virtual WiFi Egg. Please contact our staff for details.
If you need to use lots of data while roaming (for example, downloading files or streaming videos), please use Wi-Fi, which is more economical. However, your phone may still switch to the local network if the Wi-Fi signal is weak, which may incur data charge.
If you want to avoid roaming data charges, please switch OFF data roaming in your phone's settings. You will not be able to use WhatsApp, WeChat, iMessage or MMS via the roaming network when data roaming is switched OFF. Make sure you don’t need to use these apps or similar apps before switching OFF data roaming.
Steps to disable roaming data :
Please remember to restart your phone after disabling the data roaming setting. It will ensure the data roaming is completely disabled.
